fe88 is committed to handling your personal data with transparency, care, and in accordance with the data protection obligations imposed under our international gaming license. This Privacy Policy explains precisely what information we collect when you use the fe88 platform, why we collect it, how it is used, who it may be shared with, and what rights you hold over your own data. Please read this document carefully before registering an account.
The following cards highlight fe88's core privacy commitments to every Pakistani player on the platform. They summarise — but do not replace — the full legal text below.
fe88 collects only the personal information that is strictly necessary to operate your account, verify your identity, process transactions, and comply with licensing obligations. We do not harvest unnecessary data. Every data point we hold has a defined legal basis for its collection and retention.
All personal data transmitted between your device and the fe88 platform is encrypted using 256-bit SSL at the transport layer. Sensitive data at rest — including passwords, payment information, and identity documents — is encrypted using industry-standard cryptographic algorithms and stored in access-controlled infrastructure.
Registered fe88 players hold specific rights over their personal data including the right to access what we hold, request corrections, object to certain uses, and in some circumstances request deletion. These rights are exercisable by contacting fe88 support and subject to legal and licensing retention obligations.
fe88 does not sell, rent, or trade your personal data to third-party marketers or data brokers under any circumstances. Data shared with third parties is limited to what is necessary for licensed operational purposes — payment processing, KYC verification, regulatory compliance, and responsible gaming obligations.
fe88's data handling practices are a condition of its international gaming license. The licensing authority requires compliant data governance as a baseline requirement, not a voluntary commitment. Non-compliance with data protection standards would jeopardise the license itself — giving fe88 a structural incentive to maintain rigorous data practices at all times.
fe88 does not retain personal data indefinitely. Retention periods are defined by the purpose for which data was collected and the minimum retention requirements imposed by our gaming license and applicable financial regulation. When the retention period expires, data is securely deleted or anonymised in accordance with our internal data lifecycle procedures.
This Privacy Policy applies to all personal data collected by fe88 through the fe88.lol website, the fe88 account registration process, deposit and withdrawal transactions, gameplay activity, customer support interactions, and any other interaction you have with the fe88 platform or its staff. By registering an account or otherwise using fe88, you acknowledge that you have read and understood this Privacy Policy.
fe88 ("we", "us", "the Platform") takes its obligations regarding the privacy and security of your personal data seriously. This Privacy Policy sets out in clear terms how fe88 collects, processes, stores, shares, and ultimately disposes of personal data belonging to individuals who register accounts, make transactions, or otherwise interact with the fe88 online gaming platform accessible at fe88.lol.
fe88 operates as a data controller in respect of the personal data it collects from registered players and platform visitors. As data controller, fe88 determines the purposes for which personal data is processed and the means by which that processing is carried out, and is accountable for ensuring that processing activities comply with applicable data protection law and the requirements of its international gaming license.
This Privacy Policy should be read in conjunction with fe88's Terms & Conditions, which govern your use of the platform as a whole. Terms not defined herein carry the meanings assigned to them in the Terms & Conditions.
The data controller responsible for your personal data collected through the fe88 platform is the fe88 operating entity, which holds the international gaming license under which the platform is authorised to operate. Correspondence regarding data protection matters may be directed to fe88 through the contact details provided in Section 15 of this Policy.
fe88 operates as a data controller for personal data relating to registered players, prospective players, and visitors to the fe88.lol website. Where fe88 engages third-party service providers to process personal data on its behalf — such as KYC verification providers, payment processors, and customer support platform operators — those parties act as data processors under fe88's instruction and are bound by appropriate data processing agreements.
fe88 collects personal data through several channels and at different points in your interaction with the platform. The categories of personal data we collect are set out in the table below:
| Category | Data Types | Collection Point |
|---|---|---|
| Identity Data | Full name, date of birth, gender, national identity card number, passport details | Registration; KYC verification |
| Contact Data | Pakistani mobile number (03XX format), email address, city of residence | Registration; account settings |
| Financial Data | JazzCash wallet number, EasyPaisa account, bank account details (HBL/UBL/Meezan), card numbers (truncated), transaction history | Deposit; withdrawal; KYC |
| Identity Documents | Scanned copy of CNIC, passport, or other government-issued identification; proof of address documents | KYC verification process |
| Transaction Data | Deposit amounts, withdrawal requests, bet history, game session records, win/loss data, bonus activity | Ongoing platform use |
| Technical Data | IP address, device type and identifier, browser type and version, operating system, session duration, login timestamps | Automatic — all platform visits |
| Usage Data | Pages visited, game categories accessed, bet types placed, features used, navigation paths within the platform | Automatic — logged-in sessions |
| Communications Data | Live chat transcripts, support ticket content, email correspondence, feedback submissions | Customer support interactions |
fe88 does not intentionally collect special categories of personal data (such as health data, racial or ethnic origin, religious beliefs, or political opinions) unless specifically required for responsible gaming intervention purposes in exceptional circumstances.
fe88 uses personal data for the following defined purposes. Each purpose is supported by a legal basis as set out in Section 5:
To create and maintain your fe88 account, process your registrations, authenticate your logins, manage your PKR balance, credit deposits and process withdrawal requests, and provide you with access to all platform features including cricket betting, live casino, slots, Jackpot Fishing, and Dreams of Macao.
To verify your identity and age as required under fe88's international gaming license. KYC verification is a mandatory licensing condition and is also required for compliance with anti-money laundering (AML) obligations. fe88 engages licensed third-party identity verification providers to assist with this process. Pakistani CNIC (Computerized National Identity Card) verification may be used where available through authorised data sources.
To process deposits received via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and debit/credit cards, and to execute withdrawals to your nominated payment accounts. Financial data is shared with payment processors solely to the extent necessary to complete the requested transaction.
To detect, investigate, and prevent fraud, money laundering, identity theft, account takeovers, bonus abuse, and other prohibited activities. This includes automated and manual review of transaction patterns, login behaviour, and betting activity where anomalies are detected.
To comply with the obligations imposed by fe88's international gaming license, including player due diligence requirements, transaction reporting, responsible gaming record-keeping, and any lawful requests from regulatory authorities or law enforcement agencies.
To respond to your queries, resolve complaints, process account amendments, and provide assistance through fe88's English- and Urdu-language support channels. Support interactions are recorded and retained for quality assurance and dispute resolution purposes.
To analyse aggregated and anonymised usage data to improve the fe88 platform's navigation, game lobby layout, mobile performance, and overall user experience. Individual player profiles are not used for this purpose in a manner that would affect the outcome of individual sessions or the odds displayed to specific players.
To send you promotional offers, bonus notifications, and platform updates where you have provided consent to receive such communications. You may withdraw consent for marketing communications at any time by updating your account preferences or contacting support. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before that withdrawal.
To monitor gaming behaviour for indicators of problem gambling and to administer responsible gaming interventions — including voluntary limits, cooling-off periods, and self-exclusion — as required under fe88's license obligations.
Every data processing activity conducted by fe88 rests on one of the following legal bases:
Contract Performance: Processing necessary to perform the contract represented by your fe88 account — including account creation, deposit processing, bet settlement, and withdrawal execution.
Legal Obligation: Processing required to comply with fe88's international gaming license conditions, AML legislation, KYC regulatory requirements, and any lawful directions from competent regulatory or law enforcement authorities.
Legitimate Interests: Processing carried out in fe88's legitimate interests, including fraud prevention, platform security, abuse detection, and analytics — provided those interests are not overridden by your rights and interests.
Consent: Processing based on your freely given, specific, informed consent — principally for marketing communications. Consent-based processing is always clearly identified and you retain the right to withdraw consent at any time without detriment to your account.
fe88 uses cookies and similar tracking technologies to support platform functionality, analyse usage patterns, and — where consent has been given — to deliver personalised content. The following categories of cookies are used on the fe88.lol platform:
| Cookie Type | Purpose | Basis |
|---|---|---|
| Essential / Session | Maintain your logged-in session, remember preferences within the platform, enable secure authentication tokens | Necessary for platform function |
| Analytics | Aggregate traffic analysis, page performance monitoring, identifying navigation errors — data is anonymised or pseudonymised | Legitimate interests |
| Security | Fraud detection signals, bot identification, anomalous login pattern detection, device fingerprinting for account protection | Legitimate interests / legal obligation |
| Functional | Remember display preferences, language settings, and account personalisation choices | Consent / legitimate interests |
You may manage cookie preferences through your browser settings. Disabling essential cookies may impair the functionality of the fe88 platform, including the ability to remain logged in during a session. fe88 does not use third-party advertising or behavioural retargeting cookies on the platform.
fe88 does not sell, rent, or trade your personal data to any third party. Data is shared with third parties only in the following defined circumstances, and only to the extent strictly necessary:
fe88 engages licensed KYC and identity verification service providers to assist with age verification, identity document checks, and anti-money laundering screening. These providers receive the specific identity data required to perform the verification service and are contractually bound not to use it for any other purpose.
Financial data necessary to process your deposit or withdrawal — including JazzCash wallet references, EasyPaisa account details, or bank transfer instructions — is shared with the relevant payment processor. fe88 does not store full card numbers. Partial card data (last four digits and expiry) is retained for transaction reference purposes only.
fe88 may disclose personal data to gaming regulatory authorities, financial intelligence units, law enforcement agencies, or other competent authorities where required by law, by the conditions of our gaming license, or in response to a lawful, documented request from such an authority. fe88 will challenge requests that appear unlawful or disproportionate.
fe88 may use third-party live chat and support ticketing platforms to deliver customer support in English and Urdu. These platforms process support communications on fe88's behalf as data processors under appropriate agreements.
In cases where fe88 is required under its licensing obligations to refer a player to responsible gaming support resources, limited information may be shared with authorised responsible gaming organisations to facilitate that referral. Such sharing will always be proportionate and documented.
All third parties receiving personal data from fe88 are required to implement appropriate technical and organisational security measures and are contractually prohibited from using fe88 player data for any purpose other than the specific service they provide to fe88.
fe88 is an internationally operated platform and some of its service providers — including KYC verification platforms, payment processing infrastructure, and customer support systems — may be located or operate servers outside Pakistan. Where personal data is transferred to countries that may not provide data protection standards equivalent to those required under fe88's licensing framework, fe88 implements appropriate safeguards to protect that data.
Appropriate safeguards for international transfers include standard contractual clauses, data processing agreements that impose equivalent obligations on the recipient, and transfer impact assessments where required. fe88 does not transfer data internationally unless a compliant transfer mechanism is in place.
fe88 implements a layered security framework to protect personal data against unauthorised access, disclosure, alteration, and destruction. Security measures in place include, but are not limited to:
Notwithstanding the above, no data transmission over the internet or storage system can be guaranteed as completely secure. Players are responsible for keeping their own account credentials confidential and for using secure network connections when accessing the fe88 platform. If you believe your account has been compromised, contact fe88 customer support immediately.
fe88 retains personal data for defined periods determined by the purpose for which it was collected and the minimum retention periods required under our gaming license and applicable financial regulation. The key retention periods applicable to the main data categories are as follows:
| Data Category | Retention Period | Basis |
|---|---|---|
| Identity and KYC documents | 5 years after account closure or last transaction | AML regulatory obligation |
| Transaction and bet records | 5 years after account closure or last transaction | Gaming license obligation; financial regulation |
| Account login and session data | 2 years after last login activity | Security / fraud prevention |
| Customer support records | 3 years after last support interaction | Legitimate interests; dispute resolution |
| Marketing consent records | Duration of consent plus 2 years following withdrawal | Legal obligation to demonstrate consent |
| Self-exclusion records | Duration of exclusion plus 5 years minimum | Responsible gaming licensing obligation |
At the end of the applicable retention period, personal data is securely deleted or irrevocably anonymised in accordance with fe88's internal data lifecycle procedures. Where data has been anonymised, it may continue to be used for statistical and analytical purposes indefinitely, as anonymised data does not constitute personal data.
As a data subject whose personal data is processed by fe88, you hold the following rights. The availability and scope of these rights may vary depending on the legal basis on which the relevant processing rests and any overriding legal obligations fe88 is subject to:
You may request a copy of the personal data fe88 holds about you and information about how it is processed.
You may request correction of inaccurate or incomplete personal data held about you on the fe88 platform.
You may request deletion of your personal data where no overriding legal basis for retention exists. Gaming license retention obligations may apply.
You may request that fe88 restrict processing of your data in certain circumstances while a query or objection is resolved.
Where processing is based on consent or contract, you may request your data in a structured, machine-readable format.
You may object to processing based on legitimate interests. fe88 will assess whether compelling grounds for continued processing exist.
To exercise any of these rights, contact fe88 customer support using the details provided in Section 15. fe88 will respond to valid rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 60 days, with notice provided to you of the extension and the reasons for it.
fe88 may require proof of identity before processing a data rights request, to ensure that data is not disclosed to or amended at the request of an unauthorised party.
The fe88 platform is strictly not available to any individual under 21 years of age. fe88 does not knowingly collect personal data from any person under 21. If fe88 becomes aware that personal data belonging to a person under 21 has been collected — whether discovered through KYC verification, identity documentation review, or any other means — all such data will be permanently deleted and the associated account will be immediately closed.
Parents and guardians who believe that a minor in their care may have attempted to register or access the fe88 platform are urged to contact fe88 customer support immediately so that appropriate action can be taken. fe88 supports all reasonable parental control measures and will co-operate fully with any investigation into underage access.
fe88's responsible gaming programme requires the collection and monitoring of certain gameplay data — including session duration, deposit frequency, loss patterns, and stake escalation rates — for the purpose of identifying indicators of problem gambling behaviour. This monitoring is carried out under fe88's legitimate interests and its gaming license obligations and does not require separate consent.
Where responsible gaming monitoring identifies a concern on your account, fe88 may take the following actions involving your personal data:
Self-exclusion requests are retained permanently in fe88's self-exclusion register, regardless of any subsequent request for deletion, to ensure that the exclusion remains effective and that re-registration is appropriately blocked. This retention is a mandatory condition of fe88's gaming license.
For further information on responsible gaming tools and how fe88 can help, please visit the Responsible Gaming page.
fe88 reserves the right to update, amend, or replace this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. The effective date shown at the top of this document will be updated to reflect the date on which any revised version takes effect.
Where changes to this Privacy Policy are material — meaning they significantly affect how fe88 uses your data or the rights available to you — fe88 will provide notice to registered players through the platform or at the email address associated with your account, with reasonable advance notice before the changes take effect. For non-material clarificatory amendments, fe88 may update the Policy without individual notification.
Your continued use of the fe88 platform after any Privacy Policy update constitutes your acknowledgement of the updated Policy. You are encouraged to review this page periodically to remain informed of how fe88 handles your personal data.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data fe88 holds about you, please contact fe88 using the following channel. Email must be displayed as plain text only:
Data & Privacy Enquiries: [email protected]
Live Support: Available 24/7 in English and Urdu via the on-platform live chat feature.
fe88 aims to resolve all privacy-related enquiries within 30 calendar days. Complex requests may take up to 90 days, with notice of extension provided. If you are not satisfied with fe88's response to a privacy concern, you may have the right to raise a complaint with the relevant supervisory authority under the jurisdiction of fe88's gaming license.
fe88 is Pakistan's internationally licensed gaming platform — operated with the data protection standards our license demands. Play cricket betting, live casino, and slots in PKR via JazzCash and EasyPaisa, knowing your personal and financial data is protected at every step. 21+ only. Please play responsibly.